{"id":19,"date":"2021-03-11T13:41:00","date_gmt":"2021-03-11T04:41:00","guid":{"rendered":"https:\/\/cycle-train.ainokaze.co.jp\/en\/?page_id=19"},"modified":"2026-04-30T19:04:01","modified_gmt":"2026-04-30T10:04:01","slug":"question","status":"publish","type":"page","link":"https:\/\/cycle-train.ainokaze.co.jp\/en\/question\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"section question\">\r\n    <div class=\"icon_title\">\r\n        <h2 class=\"title\">Frequently Asked Questions<\/h2>\r\n    <\/div>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Do I have to make a reservation to ride?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">No reservation is required for the Ainokaze Cycle Train. Please purchase your ticket in advance. If you are a travel agency or a group of more than 5 people, please contact us by phone. <br>Ainokaze Toyama Railway, Cycle Train Section 076-444-1300<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Are all seats reserved?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">Use any available bicycle rack to secure your bicycle. Please feel free to use any available seat. <br>Please note that some seats are not available due to the installation of the bike racks.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">How do I board the Ainokaze Cycle Train?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">No reservation is required for the Ainokaze Cycle Train.<br>\r\n                Once you have decided your travel date, please purchase an \u201cAinokaze Cycle Train Ticket\u201d at your boarding station (Toyama, Higashi-Toyama, or Namerikawa) between 1 month in advance and the day before travel. On the day of travel, passengers are requested to arrive at Toyama Station by around 5:15, Higashi-Toyama Station by around 5:30, and Namerikawa Station by around 5:45. On the platform, please wait behind the yellow tactile paving.<br>\r\n                \u203b Same-day ticket availability at Toyama Station is subject to congestion at the ticket counters. Advance purchase by the day before is recommended. Tickets purchased onboard from the conductor are priced at \u00a51,000.<br>\r\n                \u203b Tickets can be purchased at any of the designated stations, regardless of your boarding station (e.g., purchase at Toyama Station the day before and board at Namerikawa Station on the day of travel).<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Can I use credit cards or electronic money for payment?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">We are sorry, but we only accept cash.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Can I eat and drink in the train?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">Yes, you can. However, please make sure not to disturb other passengers.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">I don&#8217;t have a bicycle. Can I still ride the cycle train?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">You cannot board the cycle train. Please take a regular train.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">I don&#8217;t know how to use the bike rack.<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">We have a video showing you how to use the bike rack.<br>\r\n                <a href=\"\/en\/flow#on_the_day\">Click here for details.<\/a>\r\n            <\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <!-- <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">How do I cancel my reservation?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">Cancellation procedures are described in the reservation information email. We apologize for the inconvenience, but please cancel your reservation by yourself. Please note that reservations cannot be cancelled after 6:00 a.m. two days prior to the departure date. Thank you for your understanding in advance.<\/p>\r\n        <\/div>\r\n    <\/section> -->\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">A typhoon is approaching, will the train still operate?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">If a natural disaster such as a typhoon, strong wind, or heavy rain is forecasted, the train schedule may be suspended. In such cases, we will make every effort to notify our customers in advance (via our website, etc.). Please note that the operation may be cancelled in the same way as other regular trains, due to sudden strong wind, heavy rain, or technical issues on the day of operation. Thank you for your understanding in advance.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Are elementary school students and younger children allowed to ride the train?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">For safety reasons, children under elementary school age are not allowed to board the train alone. They must be accompanied by a junior high school student or older adult.<br> Please note that children under the age of elementary school are not allowed to board, even if accompanied by a guardian. Please understand beforehand.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Is there a discount for people with disabilities?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">We do not offer discounts for people with disabilities, nor do we help in securing bicycles or using stairs. We apologize for any inconvenience this may cause.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n    <section class=\"faq\">\r\n        <div class=\"faq_head\">\r\n            <div class=\"tag\">\r\n                <p>Q<\/p>\r\n            <\/div>\r\n            <h3 class=\"title\">Is there a parking lot?<\/h3>\r\n        <\/div>\r\n        <div class=\"faq_body\">\r\n            <div class=\"tag\">\r\n                <p>A<\/p>\r\n            <\/div>\r\n            <p class=\"text\">\r\n                There is no customer-only parking available for the passengers. Use coin-operated parking space around Toyama Station or Namerikawa Station if needed.<br>\r\n                \u203bParking fee shall be paid at passengers\u2019 expense.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n<\/section>","protected":false},"excerpt":{"rendered":"Frequently Asked Questions Q Do I have to make a reservation to ride? A No reservation is required for the Ain [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/pages\/19"}],"collection":[{"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":7,"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":106,"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/pages\/19\/revisions\/106"}],"wp:attachment":[{"href":"https:\/\/cycle-train.ainokaze.co.jp\/en\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}